Hospitality Manager

General Summary
This role reports to the Senior Hospitality Manager or their designee and is based in Banbury, UK. The role supports the delivery and contribution of departmental and organisational objectives. Responsible for supporting day‑to‑day operations within their area of responsibility, working collaboratively with colleagues and stakeholders to ensure high standards of service, compliance, and performance. Adherence to organisational policies and procedures, effective communication with line management, and a commitment to continuous improvement and inclusive ways of working is essential.

Role Principles
Act with integrity, always upholding the highest professional and ethical standards.
Drive innovation and change to continuously improve ways of working and outcomes.
Pursue operational excellence, ensuring efficiency, quality, and continuous improvement.
Collaborate inclusively, building strong partnerships to achieve shared goals.
Maintain a customer‑focused approach, prioritising the needs of internal and external stakeholders.
Champion sustainability by embedding responsible and environmentally conscious practices into everyday work.

Key Responsibilities
Role‑Specific Responsibilities
Lead the execution of hospitality programs for partners, VIP guests, and key stakeholders, ensuring exceptional service standards, operational excellence, and brand alignment at every touchpoint.
Work closely with the Senior Hospitality Manager and cross-functional teams, to oversee guest experience management, event operations, inventory and logistics coordination, supplier management, and trackside hospitality delivery.
Accountable for maintaining premium guest experiences, driving continuous improvement through feedback and insights, and supporting the development of hospitality strategies that maximize guest satisfaction and partner engagement.
Support the development and execution of hospitality strategies, standards, and operational processes to ensure consistent service excellence.
Maintain strong working relationships with internal stakeholders to support integrated delivery across hospitality, marketing, commercial, and operations functions.
Manage hospitality budgets and operational expenditure in line with departmental objectives and approved forecasts.
Monitor hospitality performance and provide regular reporting on guest satisfaction, operational effectiveness, and key initiatives.
Champion continuous improvement through the implementation of best practices, process enhancements, and service innovations.
Ensure compliance with company policies, health and safety requirements, and event-specific regulations.
Lead the delivery of trackside hospitality programmes across the Paddock, Paddock Club, and Haas F1 Team facilities, ensuring seamless execution and exceptional guest experiences.
Manage all aspects of guest experience planning, including ticketing administration, itineraries, travel coordination, gifting programmes, and hospitality scheduling.
Coordinate hospitality operations at race events, ensuring all activities are delivered to the highest professional and brand standards.
Build, maintain, and develop strong relationships with partners, guests, suppliers, and key stakeholders to maximize engagement and satisfaction.
Oversee hospitality inventory management, merchandise allocation, freight logistics, and stock control to support global event delivery.
Manage the presentation, setup, branding, and operational readiness of all hospitality environments.
Deliver premium paddock, garage, and factory tour experiences, ensuring consistency, professionalism, and guest engagement.
Collaborate with commercial, marketing, operations, and partner management teams to support integrated hospitality and activation programs.
Manage supplier relationships and coordinate external vendors to ensure efficient and cost‑effective delivery of hospitality services.
Lead post‑event reporting activities, including guest feedback collection, satisfaction analysis, operational reviews, and recommendations for future improvements.
Identify and implement opportunities to enhance hospitality offerings, service standards, and guest experiences.
Provide leadership and guidance to junior team members, temporary staff, and event suppliers during on‑site event delivery.

Operational Delivery
Carry out day‑to‑day tasks efficiently and within agreed timescales.
Ensure work meets expected service, quality, and compliance standards.
Demonstrate accountability and professionalism in all activities.

Team & Stakeholder Collaboration
Build positive working relationships with colleagues and stakeholders.
Participate in meetings, briefings, and forums as required.
Respond to queries within scope, escalating more complex matters when necessary.

Compliance & Governance
Adhere to relevant legislation, organisational policies, and internal controls.
Handle information responsibly, including confidential or sensitive data.
Support audit, governance, and risk management activities as required.

Continuous Improvement
Contribute ideas and feedback to improve processes and ways of working.
Participate in team initiatives, projects, or improvement activities.

Additional Responsibilities
Undertake any other reasonable duties consistent with the level and purpose of the role, as assigned by the line manager.

Person Specification
Essential Qualifications & Experience:
GCSE/High School diploma or equivalent required.
Undergraduate degree in Hospitality Management, Event Management, Business, Marketing, or a related discipline (or equivalent experience) preferred.
Typically, 5+ years' experience in hospitality, events, guest experience, or sponsorship servicing within a premium sports, motorsport, entertainment, luxury, or global event environment.
Experience managing large‑scale events and high‑profile stakeholders is highly desirable.

Resilience & Composure:
Maintains calm and focus in high‑pressure, fast‑paced environments.
Able to handle setbacks and adapt quickly to changing circumstances.

Integrity & Discretion:
Trusted to manage confidential information and sensitive team matters.
Upholds the highest standards of professionalism and ethical conduct.

Team‑Oriented:
Collaborative mindset with a commitment to team cohesion and shared success.
Willingness to mentor and develop talent within the organisation.

Adaptability & Flexibility:
Comfortable with extensive travel and irregular working hours, including weekends and race days.
Open to innovation and continuous improvement in processes and culture.

Equipment and Applications
Solid computer knowledge, preferred experience in Microsoft Office products.
Ability to follow complex regulations related to shipment of materials and facility maintenance requirements.
Proven experience delivering premium hospitality programmes and guest experiences within fast‑paced environments.
Strong project management and organisational capabilities with the ability to manage multiple concurrent priorities.
Excellent stakeholder management skills with the confidence to engage professionally with senior guests, partners, and suppliers.
Strong operational planning and event delivery expertise, including logistics, scheduling, and on‑site execution.
Demonstrated ability to lead activities within high‑pressure environments while maintaining exceptional attention to detail.
Solutions‑oriented mindset with strong problem‑solving and decision‑making capability.
Data‑driven approach to evaluating guest feedback and identifying opportunities for continuous improvement.
Ability to work collaboratively across multiple departments and influence stakeholders at all levels.

Physical Demands
Extended Hours & Flexibility:
Many roles require working evenings, weekends, and public holidays, particularly during race season or critical development phases.

Travel Requirements:
Roles supporting race operations, logistics, or communications may involve frequent international travel, including long‑haul flights and time zone shifts.

Physical Activity (Varies by Role):
Trackside roles may involve standing for long periods, walking across paddocks, and working in noisy, crowded environments.
Factory roles may require manual handling of components, use of machinery, or working in temperature‑controlled areas.
Office‑based roles typically involve prolonged computer use and occasional movement between departments.

Sensory Demands:
Exposure to high noise levels (e.g., engines, pit lane activity), bright lighting, and fast‑moving environments is common in race support roles.
This role is based in a shared workplace environment where exposure to common allergens (including food products, fragrances and cleaning materials) may occur. While we will always consider reasonable adjustments, we are unable to guarantee a completely allergen‑free environment.

Health & Safety Compliance:
All roles require adherence to strict safety protocols, especially in technical and trackside environments.
Completion of all mandatory compliance training (including health and safety, data protection, and role‑specific regulatory training) is a condition of employment and must be maintained throughout tenure.

At TGR Haas F1 Team, we consider our employees our greatest asset. We strive to create a supportive and inclusive work environment where everyone can thrive and grow. We value diversity and encourage our employees to bring their unique perspectives and experiences to the conversation. Diversity, Equality, and Inclusion are fundamental to who we are as a company and a collective of colleagues. Our commitment to these ethics is steadfast and this promise travels with us wherever we are in the world.

We look after our team with multiple rewards packages, competitive bonuses and year‑round health and wellbeing programs, providing you with the tools to motivate and perform at your best.

If you’re passionate about competition, technology and teamwork, then working at TGR Haas F1 Team could be the perfect fit for you. Motorsport is a dynamic and exciting industry that offers a wide range of opportunities for those who are willing to put in the hard work and dedication required to succeed. Working at TGR Haas F1 Team is a highly rewarding experience, as you become a crucial member of a team that is constantly pushing the boundaries of what’s possible and striving for excellence in everything we do.

Join our team and make your passion your profession.

Notice
Due to the nature of the organisation, all employees of TGR Haas F1 Team are required to be security cleared to National Security Vetting standards. If successful in your application, we would support you with the NSV process. As a guideline only, you would normally need to have been a UK resident for the last 5 consecutive years. Further confirmation can be found on the Civil Aviation Authority National Security Vetting (NSV) website https://www.caa.co.uk/commercial-industry/security/national-security-vetting/. If you have not been a UK resident for the last 5 consecutive years, please be prepared to request an Overseas Criminal Records Check for these countries as you will be asked to provide this for referencing and security checks if you are successful.